Underwriting Quality Assessor

Our Company:

Insurance Supermarket International Inc. is one of the largest and fastest growing independently owned Insurance Technology companies in Canada. We offer comprehensive Life Insurance products that help many Canadians with their life insurance needs. OverCanadians a year have relied on our advice, and we have provided more than 10 billion dollars in insurance coverage.

Our team of professionals has been proudly helping Canadian consumers with their life insurance needs for over 11 years. We hire individuals based not only on their expertise, but also on their passion for helping others, and those who live by our core values every day.
Our employees are professional, proactive, passionate, team players and persevere in the face of challenges. Insurance Supermarket International is also committed to providing barrier-free and accessible employment practices.

Position Summary:

We seek an Underwriting Quality Assessor to assess Call Center calls for underwriting quality, completeness and compliance. Our ideal candidate is a team-oriented individual who is driven to assure that quality and compliance standards are maintained and continually improved.

What you will do?

Review the quality of work of Sales Agents through our call recording system and applications;

Score call recordings for quality, completeness and compliance with company standards;

Identify training needs and communicates them to your supervisor, as needed;

Identify and recognize call center trends;

Prepare quality reports for management staff review.

What do you need to succeed?

Recorded call review experience preferred;

Teamwork and reliability;

Attention to detail and excellent follow up skills;

Pleasant, friendly, professional manner;

A positive attitude, ability to multitask, ability to work independently or as part of a team, and have a genuine interest in people and desire to help;

English knowledge at an advanced level;

What we offer:

Join us for a fulfilling career where your professional growth is valued and supported. Our compensation package is tailored to recognize your experience, performance, and preferred collaboration style.

Experience peace of mind with comprehensive private medical insurance and enjoy the added convenience of meal tickets to fuel your workdays. Stay active and healthy with a monthly gym subscription covered by us.

As a testament to our appreciation for your loyalty, we offer additional vacation days to reward your long-term commitment.

Work alongside international experts and become part of a dynamic, passionate team dedicated to technological excellence.